Frequently Asked Questions

Monday - Thursday	3:00 p.m. - 9:00 p.m.
Friday	3:00 p.m. - 6 p.m.
Saturday	10:00 a.m. - 5:00 p.m.
Sunday	Closed

From PA and Route 1: We are located one mile South of Concord Mall on Route 202 next to Boston Market.

From I-95: 3 miles North on Route 202 on the left hand side next to Boston Market.

An online customer places an order using our order form obtained from our Web site and pays by credit card  or check.  You can mail in your order with a check or fax in your order and pay by credit card.  If you would prefer, not to fax your credit card info, then you may also mail it in with a contract.  We can also ship to you your order once your gown arrives at the store and is inspected.  Shipping fee within continental USA is $20 per gown.   

An in-store customer manually fills out and signs our order form and places it either in person or by fax. Upon notification of order arrival, the customer will then pick up the merchandise from the store.

Our standard shipping method is via UPS ground insured.

For all continental U.S. shipping destinations, there is a standard $20/box charge. For all others, i.e.: overnight delivery, etc., additional fees will apply.

For international orders, shipping will be assessed and communicated to the customer prior to shipment. Duty is the responsibility of the customer.

You can place an order using one of the following three methods:

1. In person
2. By faxing our order form downloaded from our Web site. Please make sure to fill out all colored fields on the form.
3. By obtaining our order form on line and e-mailing to Fantasiabridesales.com. Please be sure to fill out all colored fields on the form.

You can place orders online, by fax, and in person. 

For in store customers:  Either each bridesmaid can order her own gown separately until all orders are received or, the bride can place the entire order at one setting. 

For online customers, the entire order for the bridal party needs to be placed and paid in full. 

For in store customers: A minimum 75% of the list price is required or may pay in full. 
For online customers:  Full payment is required.

The measurements required are:
Bust
Waist
Hips

In case you may require extra length, a hollow to hem measurement will be required (hollow of the neck to the floor with shoes minus one inch) to determine whether extra length is necessary.)
    
For in store customers:  Our sales associates will be happy to take your measurements. In case you live too far away, you could have your measurements taken professionally.

For our online customers:  We recommend that you have your measurements taken professionally. 

All orders are shipped "as ready" from the manufacturer.  The average delivery varies depending on the manufacturers' inventory and schedules. 
Average timeline is as follows:
  

Bridal gowns:	4-6 months
Bridesmaids' gowns:	2-4 months
Mothers gowns:	2-4 months
Head Pieces:	2-3 months
Jewelry:	2-6 weeks

Changes can be made free of charge prior to placement of the order with the manufacturer.

• Please Note: If the order has been processed by the manufacturer, we are generally unable to request a change.  A change can only be made if agreed to by the manufacturer in which case a fee will assessed and the delivery will be impacted accordingly. 

Since each item is specifically made to order for you, unfortunately we are unable to cancel any orders once placed. 

For in store customers:  Please contact us at 302-478-4126 in order to get a ship date.

For online customers:  You will receive an e-mail initially with a confirmation number and a second e-mail with your ship date. 

For in store customers:  The bride will be notified in writing that the order is in.  She will then notify and instruct her bridal party of the next step.

For on line customers:  Your entire order will be shipped directly to your specified address after being inspected by our quality control team.

It is Fantasia's policy that all merchandise is in perfect condition for our customers.  In a rare case of a defect, we will return the merchandise to the manufacturer and back to you as soon as possible!  Depending on the nature of the imperfection, this process can vary on the average from 2-4 weeks.  The manufacturers are very sensitive to your wear date and will expedite accordingly.

In store customer:  No merchandise is picked up from the store unless it is in perfect condition. 

Online customer:  Although our quality team has inspected your order prior to shipment, in the rare case of a manufacturers defect, we require e-mail notification within 48 hours of receipt of order.  You will be responsible to ship the merchandise back to us with our issued RA # (return authorization).  We will then forward the merchandise to the manufacturer for correction and ship back to you free of charge.

Alterations fees are extra and not included in the price of your gown.  If you are a local bride who has ordered a gown through us, we will be happy to do your alterations for you.  You are also more than welcome to take your gown to your favorite seamstress for alterations.

The average fees for alterations varies dependent upon the nature of the work.  Our average bridal alteration fee runs between $200-$300.  This also includes the pressing of your gown for final pick-up.

• Quality control:  It is our policy to inspect all received merchandise from the manufacturer for style, color, size, defects and any additional requirements.   If there are any problems, we will correct prior to notification and or shipment to the customer. 

In store customer:  Please contact us by phone, fax, e-mail (please specify that you are an in store customer), or in person.

On line customer:  Please send your inquiry via e-mail to our customer service team at custsvc@fantasiabride.com.